PAN Grievances

It is possible that individuals or non-individuals who apply for a Permanent Account Number (PAN) may encounter difficulties in receiving their PAN in the correct format. To address this, the government has established a solution called PAN Grievances, aimed at minimizing errors or complexities that individuals may face during the application process or after receiving their PAN. The government is actively working on resolving these issues to ensure that no one is adversely affected by any PAN-related problems. The Income-tax department has an electronic portal known as Aayakar Sampark Kendra (ASK) where individuals can lodge their PAN grievances. This portal allows individuals to submit their grievances regarding PAN applications submitted to either UTIITSL or NSDL. Additionally, individuals can also use this portal to surrender duplicate PAN cards if necessary.

Nature of Complaints

Incorrect name printed on the PAN card:
Individuals often face the issue of their name being printed incorrectly on the card, either due to manual errors or technical glitches. It is important to rectify this mistake as soon as possible, as the PAN card serves as a proof of identity.
Non-receipt of PAN card or PAN number:
There is a possibility that individuals may not receive their PAN card or PAN number due to misplacement or delivery to the wrong address. It is the responsibility of the card holder to report this issue and get it resolved promptly.
PAN card returned undelivered:
Sometimes, individuals may not receive their PAN card due to incorrect delivery address or missing the delivery date, resulting in the card being returned to the authorities. In such cases, it is crucial to report the issue to the relevant authority without delay.
Mismatched photo:
Another common complaint faced by applicants is when the photo imprinted on the PAN card does not match their actual photo. Any issues related to this should be reported immediately for resolution.
Other grievances:
There can be various other grievances such as mismatched father’s name, wrong communication address, name mismatch, date of birth mismatch, and more. It is important to bring such mistakes to the attention of the concerned authorities and have them rectified as soon as possible.

Procedure to File Complaints Online for PAN Grievances

Access the Income Tax Department website at https://incometax.intelenetglobal.com/pan/pan.asp
Lodge grievances regarding PAN card by selecting the “Submit” button.
Upon clicking the submit link, choose the nature of the complaint from the drop-down list.
Enter your Receipt Number/Coupon Number, PA Number, and Agency.
Provide your Name, Father’s name, Date of Birth, Address, Phone number, Email, Application Date, and a concise description of the complaint in the Applicant Remark field.
After accurately filling out the required information, submit the PAN form online.

Check your status of PAN Grievances

Sparsh portal also provides individuals with the facility to check their PAN grievance status using https://incometax.intelenetglobal.com/pan/PAN.asp?id=2. After entering your PAN number, Coupon Number, Complaint Number from the drop down menu you can search for the PAN grievances. Then click on the submit button to get the status of your PAN grievance.

Income Tax Department is highly focused on providing simplified solutions to the PAN card holders so that minimum issues are faced and maximum results are obtained. Sparsh portal is focused on providing the PAN card holders a solution to all complaints effectively and with the immediate response too.

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